Returns and refunds

Returns are free.

From the delivery of your order you have 14 days to request the return, which will be made by courier.

The item must be returned in the same condition in which it was delivered: undamaged, unwashed, unworn, unmodified and with tag and accessories. Otherwise no refund will be made and the garment will be returned to the customer who will bear the additional shipping costs.

To exercise the right of return, you must contact Customer Service at customerservice@cristinagavioli.it and express your wish to withdraw, indicating your personal details, order number and reasons. You will then receive the return authorization form with all the necessary information.

Refund: the refund will be made after having ascertained that the product has not been damaged and has not undergone alterations in the condition in which it was shipped. Subsequently, the amount paid will be refunded by bank transfer to the indicated Iban corresponding to a valid bank account.