Terms and conditions

1. TERMS AND CONDITIONS

Online sales on the website www.cristinagavioli.it are managed by CRISTINA GAVIOLI SRL which has its registered office in Via dell’Agricoltura nr 41, Carpi (MO), Italy, share capital Euro 62,400.00, Business Register of MO, Tax Code and VAT number 01735580365, REA Modena n ° MO 239484, a company that deals with all the operations listed below related to the online sale on Italian territory and in other countries belonging to the Eurozone of Cristina Gavioli and Olivia Hops brand products such as, by way of example but not limited to: management of orders, the sale and delivery of products, management of returns, guarantees of conformity of the product (s) with respect to the sales contract and what is declared therein pursuant to the legislation in force, payments and invoicing, hereinafter referred to as CRISTINA GAVIOLI SRL.

2. GENERAL CONDITIONS OF SALE

These general conditions of sale have the function of defining the rights and obligations of the parties in the field of sale through the digital store of goods offered by the seller to the consumer. The use of the distance selling process described in these general conditions of sale is reserved exclusively for consumers, meaning natural persons acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out pursuant to art. 3 Legislative Decree 206/2005 hereinafter referred to as CUSTOMER. The system, which requires an active intervention by the CUSTOMER, was created in full compliance with the legislation on distance selling, as provided and governed by the Consumer Code Legislative Decree 206/2005 and subsequent amendments and additions.

3. FIELD OF APPLICATION

These general conditions of sale are applicable to all sales of products by CRISTINA GAVIOLI SRL concluded remotely through the appropriate section of the website www.cristinagavioli.it. These general conditions of distance selling must always be carefully examined by the Customer before completing the online Product purchase procedure. Each order placed for a Product present in the online shop of the website www.cristinagavioli.it presupposes the reading, consultation and preliminary acceptance of these general conditions of sale, as well as the payment conditions illustrated below. The validation confirmation of the purchase order entered in the online store, www.cristinagavioli.it implies full acceptance of these conditions. The Customer, by accepting the purchase order on the site, also acknowledges that the company CRISTINA GAVIOLI SRL does not consider itself bound by general conditions of sale and / or payment other than these, unless previously agreed in writing with the CUSTOMER same. The general conditions of sale summarized here are to be considered applicable and in force until they are published on the website www.cristinagavioli.it. Future and any changes to these conditions will be published on the site and will be applied exclusively to orders placed starting from the day following the publication of the same.

4. IDENTIFICATION OF THE SELLER

CRISTINA GAVIOLI SRL with registered office in Via dell’Agricoltura no. 41, Carpi (MO), Italy, share capital Euro 62,400.00, Business Register of MO 01735580365, REA Modena MO-239484, online distribution company of products with the Cristina Gavioli and Olivia Hops brands, for the Italian market and for the Countries belonging to the Eurozone.

5. HOLDER OF THE RIGHT TO USE THE CRISTINAGAVIOLI.IT DOMAIN

CRISTINA GAVIOLI SRL with registered office in Via dell’Agricoltura no. 41, Carpi (MO), Italy, share capital Euro 62,400.00, Business Register of MO 01735580365, REA Modena n. 239484.

6. INFORMATION RELATING TO THE PRODUCTS

On the cristinagavioli.it site, only products bearing the registered trademarks Cristina Gavioli and Olivia Hops are offered for sale, no second-hand, irregular or lower quality products are sold than the corresponding standards offered on the market. The essential characteristics of the products are presented on the cristinagavioli.it website within each product sheet. The images and colors of the products offered for sale on cristinagavioli.it may, however, not correspond to the real ones due to the Internet browser and monitor used. All products come with an identification tag. The Customer must not remove the aforementioned identification tag from the purchased product in the event that he intends to exercise the right of withdrawal, which can be exercised under the terms of art. 52 of Legislative Decree 206/2005 (Consumer Code). Otherwise, CRISTINA GAVIOLI SRL has the right not to accept the return of products that do not have the relative tag or that have been altered or tampered with in their essential and qualitative characteristics or that have been used or intentionally damaged.

7. PRODUCT ORDER

The order can be placed through the cristinagavioli.it website by following the steps and instructions specified on the site itself. Upon successful conclusion of this process, CRISTINA GAVIOLI SRL will immediately notify the receipt of the order, reserving the right to perform a standard pre-authorization check on the Customer's payment card in order to ensure that there are sufficient funds to complete the transaction. . The order will be accepted once CRISTINA GAVIOLI SRL has received confirmation of the successful payment for the purchase of the Product. CRISTINA GAVIOLI SRL also reserves the right to communicate, within about 10 days following the receipt of the purchase order, any impossibility of processing the order itself, which will be followed by the immediate cancellation of the order and the simultaneous release of the order. full amount reserved for payment, including shipping costs. This circumstance may occur in the hypothesis of supervening goods out of stock or if the order does not correspond to normal consumption needs (this to be evaluated, by way of example and not exhaustive, in relation to the number of products purchased within a single order , in the event of multiple orders relating to the same product, etc.) or for reasons of force majeure.

8. PAYMENT

Each payment by the Customer can be made exclusively by credit cards indicated on the cristinagavioli.it website or by PayPal payment method. The total amount of the order is committed to the Customer's credit card or PayPal account at the time the order is sent to CRISTINA GAVIOLI SRL, with acceptance of the same by the latter pursuant to the provisions of art . 7 of these general conditions of sale. For payment purposes, the Customer must: - in case of payment by credit card, confirm the data of the credit card holder used for the purchase through the cristinagavioli.it website; then communicate on the site itself the 6-digit number and the expiration date, as well as the relative security code, - in case of payment by PayPal, enter the access details in the appropriate space on the PayPal page to which it will be sent automatically, and then complete the payment in the manner indicated by the service provider. The conclusion of the order procedure will be considered effective following the completion of the payment operations, once the Customer is redirected to the page of the cristinagavioli.it website confirming the acceptance of the order.

9. PRODUCT PRICE

The price of the product published on the site refers to the single item, expressed in Euro and inclusive of VAT. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process, before making the payment and remain the responsibility of the Customer. In accordance with the provisions of art. 53 of Legislative Decree 206/2005, the Customer receives, upon acceptance of his order in the manner set out in art. 7 of these conditions of sale, the written confirmation showing the information about the products ordered, the amount paid, the details of the price of each product, the shipping costs, as well as the existence of the right of withdrawal and information on services assistance and on the guarantees of conformity of the product (s) in accordance with current legislation.

10. DELIVERY

CRISTINA GAVIOLI SRL delivers throughout the Italian territory by courier. The purchased product, together with the invoice, will be delivered by courier to the address specified by the Customer at the time of the online order. Delivery will take place within 30 days from the day following the acceptance of the order pursuant to art. 7 of these general conditions of sale, in accordance with the provisions of art. 61 of the Consumer Code. The delivered products will become the property of the Customer upon receipt, with consequent liability of the same in the event of any loss or damage suffered by the products themselves from that moment on. Therefore, the Customer is invited to refuse the package if it is tampered with or not intact in its packaging upon delivery and to send timely communication to our customer service: customerservice@cristinagavioli.it

10.1 DELIVERY IN ITALY

In the event of unavailability of the recipient, or of another person authorized to receive the shipment at the time of the first delivery attempt, the express courier will issue a paper notice containing details about the delivery attempt made, the codes and contact details that allow to agree with the courier himself makes an appointment for the next delivery. If the courier does not receive different instructions from the Customer, it will make a second delivery attempt which, if ineffective, will decree the storage of the shipment, at the branch of the courier closest to the address indicated by the Customer, for the next 10 days. Starting from the storage date, the Customer will be able to go to the aforementioned depositary branch of the product / s with an identity document and collect it. If the Customer fails to collect the product (s) within the above 10 days, the order will be returned to CRISTINA GAVIOLI SRL, with simultaneous reimbursement of the relative cost of the product, net of shipping costs. In the event that the delivery of the product (s) to the Customer does not take place within 5 working days following the shipping date, as simultaneously communicated to the Customer by CRISTINA GAVIOLI SRL, and the impossibility of tracking the place in where the goods are found by means of the online system that will be made available to the Customer, the latter must notify CRISTINA GAVIOLI SRL of the non-delivery of the product / s, through the "Contacts" page within the Service area Customers of the cristinagavioli.it site. CRISTINA GAVIOLI SRL undertakes to guarantee a new shipment of the lost product (s) within 48 (forty-eight) hours following the notification, without prejudice to the unavailability of the same or due to force majeure, in which case the cancellation will follow. of the order and the simultaneous return of the amount reserved for payment.

11. COMPLAINTS - COMMUNICATIONS - INFORMATION

For any information or complaint, or for any communication relating to the general conditions of mail order sales, orders and / or products of CRISTINA GAVIOLI SRL, the Customer may contact Customer Service via the e-mail address customerservice@cristinagavioli.it within the Customer Service section on the cristinagavioli.it website. The Customer can contact Customer Service free of charge by e-mail by filling in the appropriate form. It should be noted that, should the Customer decide to use any other channel or form of communication (by way of example: ordinary mail, fax, calls to a paid telephone number in any case attributable to CRISTINA GAVIOLI SRL) than those described above, CRISTINA GAVIOLI SRL will in no case be required to reimburse any related expenses incurred by the Customer.

12. FORCE MAJEURE

The execution of the services by the company CRISTINA GAVIOLI SRL may be suspended in the event of the occurrence of a fortuitous event or force majeure, including natural events, which prevents or delays its execution. For example, but without limitation, war, riots, insurrections, strikes and supply problems of CRISTINA GAVIOLI SRL attributable to third party suppliers are considered as such. The company CRISTINA GAVIOLI SRL will inform the Customer of the occurrence of the fortuitous event or force majeure within 7 (seven) days from the occurrence of the same. In the event that the suspension of the service should be extended for a period of more than 15 (fifteen) days, the Customer will have the possibility to cancel the order placed and will be refunded the amounts already paid.

13. APPLICABLE LAW AND JURISDICTION

These general conditions of sale are governed by Italian law. In the event of disputes arising from the interpretation, validity and / or execution of these general conditions of sale, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer.